Most frequent questions and answers
You can easily book our services by visiting our website and using our booking form. Alternatively, you can contact our customer service team via phone or email for assistance with your booking.
Facilities vary between buses, so please make sure you tell our reservation staff if you want exceptional amenities on your bus. Options include free WiFi, power outlets, onboard toilets, flat-screen TVs, DVD players, AM/FM radios, air conditioning, and reclining seats. And, of course, every bus that we have comes with the services of a professional driver and tour guide.
The cost of your bus rental will depend on how far you travel, from which area you start in Bali, how many hours you travel, the size of the bus, and the facilities you need. Check out our pricing guide for more information, then call us at +6285-737-08-2003 or email at [email protected] for special offers.
The minimum rental period for bus and minibus rentals is 5 hours.
Some customers ask for all-white or black buses for their weddings or corporate events. We can not guarantee that the color you request will be available in our company, but we will do everything to make it happen.
Unfortunately, you won’t be able to visit the bus in person until it arrives to pick you up. However, once you make a reservation, you can request a picture of your motorcoach.
Yes, food and drinks are allowed on most motorcoaches as long as passengers pick up trash and clean up spills afterward. Many bus providers ask you not to bring glass bottles and messy food. If your group does not clean themselves thoroughly, you may be charged a $50 cleaning fee.
Most of our partners are happy to accommodate groups wishing to drink alcohol during their trip. However, please speak to our representative beforehand if you plan to bring alcohol on the bus. Also, note that if you spill something or make a mess, your group will be responsible for paying a $50 cleaning fee.
Yes! The sound system and AUX cable are available upon request. About playing music on the bus, please chat with our reservation staff in advance so we can accommodate your request.
No. Our team will plan the best route and parking space for your trip. However, it would help if you had a detailed itinerary before calling that includes all the places you want to visit and where you will be staying so we can map your route and parking more effectively.
It is not required but is always highly recommended and appreciated. We recommend that you bring 5-10% of your rental fee in cash and give it to your driver at the end of your trip.
Once you have booked your charter bus to hold your reservation, we require you to pay (50%) of the total cost. Deposits can vary, so we’ll let you know how much you owe when you call.
We require you to pay in full 30 days before your trip. If you book less than 30 days in advance, you may have to pay in full when making your reservation. We’ll let you know when and how much you need to pay when you contact us.
Anymore question? Call us at +6285-737-08-2003 or email at [email protected].
We accept cash payments in Indonesian Rupiah (IDR) and offer the option to pay electronically through PayPal. The accepted payment methods will be communicated during the booking process.
We understand that plans can change. You can request a rescheduling of your booking, but please be aware that rescheduling may be subject to availability and certain terms and conditions. We recommend notifying us as early as possible.
Cancellations are subject to our cancellation policy. If you need to cancel your reservation, please refer to our policy for details on any applicable charges and refund eligibility.
Yes, you can request an upgrade to a higher service category, subject to availability. Additional charges may apply, and our team will assist you in making the upgrade.
Our regular service hours are until midnight (12:00 AM). If your service continues beyond this time, a midnight service charge of 20% will apply to the service price.
We aim to be transparent with our pricing. The final price is determined based on factors like the service area, time, pick-up location, and distance specified during booking. Any additional charges will be communicated and agreed upon before the service begins.
We recommend discussing all intended destinations when making your initial booking. Adding new destinations during the service may be subject to driver approval and additional charges. To avoid inconvenience, please communicate all planned stops in advance.
If your flight schedule changes, please notify us as soon as possible. We monitor flight arrivals and will adjust our pick-up time accordingly to ensure a smooth transfer.
We have a strict no-smoking policy in all our vehicles to ensure a comfortable and safe environment for all passengers.
Booking in advance is recommended, especially during peak travel seasons. However, we will do our best to accommodate last-minute bookings whenever possible.
We make every effort to ensure the safety of your belongings. If you leave an item in our vehicle, please contact us immediately, and we will assist in locating and returning it to you.
Yes, all our vehicles are equipped with air conditioning to provide a comfortable and pleasant journey for our passengers.
Yes, we offer round-trip transportation services to various destinations. Please specify your round-trip requirements when making your booking.